Free Delivery within 25 miles
Quality Gardening Products
Rated Excellent By our Customers
Free Delivery within 25 miles
Quality Gardening Products
Rated Excellent By our Customers

Privacy Policy

Privacy Policy

The following privacy policy outlines how The Discount Log Company will handle your personal information, cookies, and other data we gather anytime you interact with The Discount Log Company.

This includes when you browse our website (, create an account, or personal or wholesale, or when you upload or download content from our website.


1. Introduction

1.1. The Discount Log Company provides online retail services. Within the framework of this activity, The Discount Log Company sometimes collects, holds, discloses or otherwise
processes personal data.

1.2. We, at The Discount Log Company, follow applicable data protection legislation to ensure the safety and privacy of personal data. The following Privacy Notice provides you with information about how The Discount Log Company manages your personal information. It also describes your rights and how you can exercise them in regards to The Discount Log Company.

We reserve the right to amend this Privacy Notice from time to time. You can always view or request the latest version in writing at

1.3. If you require any additional information regarding how we process your personal data, you may contact us at any time in writing at


2. General Data Protection Principles that We Abide To

2.1. At The Discount Log Company we take your privacy and the handling of your personal data very seriously. Within this document, personal data means any information related to an identified or identifiable natural person (the ‘data subject’).

2.2. We aim to ensure, at all time, that personal data is:

Processed fairly, lawfully, and in an open manner (‘lawful, fair and transparent’);

Collected only for a specific, legitimate purpose (‘purpose limitation’);

Limited to what is necessary for the purposes of which they are processed (‘data minimisation’);

Accurate, kept up to date (‘accuracy’) and saved in a format which permits only necessary identification of the data subjects for which the personal data is processed (‘storage limitation’);

Stored with the appropriate level of security for personal data, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage, using appropriate measures (‘integrity and confidentiality’).


3. What Categories of Data Do We Process

3.1. In accordance with the above statement, The Discount Log Company may collect or
process the following personal data:

Your name;

Your address;

Your contact details, including email and phone number;

Your previous orders


4. How Do We Collect Your Personal Data

4.1. During the process of product purchases, we may collect or receive your data via different channels including:

Online order forms

Website cookies or emails

Telephone contact

In person contact

4.2. If we should ever work with third-party companies, The Discount Log Company will only disclose or receive personal data in compliance with the applicable data protection legislation. For more information, please refer to the title 7 “To whom may we disclose your personal data?”


5. Why do we process your personal data?

5.1. In order to process your orders, we may use your personal data for the following purposes:

To process your orders

To improve our services and products

For customer administration, for example to answer requests or questions from customers, customer satisfaction surveys, or manage complaints on a specific product

For supplier admin

For management of commercial relationships with third parties

For administrative purposes within the The Discount Log Company Group

For back-up or archiving purposes

For statistical research or market research

For (direct) marketing purposes

For combating fraud and other crime

For account management

For credit approval and management (wholesale accounts only)

5.2. The Discount Log Company strives not to process your personal data in a manner that is not in keeping with the above mentioned purposes.


6. Legal Basis For The Processing Your Personal Data

6.1. At The Discount Log Company, we are committed to processing your personal data
lawfully, as further outlined below.

6.2. We will process your data as required for the performance of the sales process between you (‘the customer’) and us.

6.3. We will always ensure we have received your consent free and informed consent to handle your personal data.

6.4. Your personal data might be processed based on the legitimate interests pursued by us for example, for administrative purposes, or for the purpose of research and  development.

6.5. If required, your personal data might be processed for compliance with a legal obligation put upon us.


7. To Whom We May Disclose Your Personal Data

7.1. As well as ourselves, the recipients of your personal data may also include business
partners, such as:

IT service providers

Marketing services providers

Analytic consultants

Data storage service provider Should The Discount Log Company, or a substantial part of The Discount Log Company assets, be acquired by a third party, either all or part of your personal data may be disclosed to that third party buyer.

7.3. The Discount Log Company promises to only disclose your personal data to parties who can provide sufficient guarantees to ensure the protection of your data (see title 9 below, ‘What are your rights as data subject?).


8. How Long Do We Store Your Personal Data?

8.1. In regards to storing your personal data, The Discount Log Company will comply with the storage limitation principle. To that end, we aim to not store your personal data for longer than necessary for the performance of processing a sale and/or for achieving one of the other above- mentioned purposes (see title 5 above, ‘Purposes of the processing: Why do we process your personal data’). For the purposes of transparency, we may also be legally obliged to store your personal data for a minimum time period, in order to comply with statutory requirements.

8.2. In order to comply with data protection we perform regular checks to identify personal data which is no longer purposeful in order to delete them.


9. What Are Your Rights As Data Subject?

9.1. As a data subject, you have the right to control how your personal information is used, as listed below.

9.2. Your rights as data subject are:

The right to access: upon request, we will provide a copy of your personal data, for which we may charge a reasonable fee based on administrative costs. Should you request a copy of your data by electronic means, and unless expressly otherwise requested, we will provide you with all the relevant information in a commonly used electronic form, such as email.

The right to rectification: you have the right to rectify or otherwise complete any inaccurate or incomplete personal data.

The right to be forgotten: the whole (or part) deletion of your personal data in some situations:

Should you withdraw consent

When the data is no longer relevant for the purposes for which they were collected

When you opt out of direct marketing

When your consent to use personal data was not lawfully processed (i.e. consent was not
validly obtained)

The Discount Log Company is subject to a legal obligation which requires the erasing of
personal data.

The right to the restriction of processing in the following situations:

Contesting the accuracy of your data

Unlawful processing

In cases of you exercising your right to restriction of processing, we will only be allowed to
process your data with your consent, with the exception of storage.

The right to data portability: you have the right to receive all your personal data in a structured, machine-readable format, in order to transmit such data to another entity. Where feasible, you may also request that we transfer your personal data directly to this other entity. This may be denied, to the extent that it has an adverse effect on the data protection rights of other individuals.

Withdrawing your consent: you are allowed, at all times to withdraw your consent. For this
process to occur, and in order to protect the confidentiality of your information, we will ask you to verify your identity before processing any request you make to exercise your data protection rights. In cases where a third party has been granted permission to submit a request on your behalf, we will ask them to prove they have your express permission to proceed.

9.3. In any case of issues in relation to your personal data or other concerns, you are also free to lodge a complaint with the Information Commissioner’s Office (ICO).


10. How Do We Ensure The Security Of Your Personal Data?

10.1. The Discount Log Company highly values the security of your data.

At The Discount Log Company, we take your security seriously. We will take all the necessary administrative, organisational and technical measures necessary to confirm the security and confidentiality of your personal data. We will protect your personal data against unauthorised or accidental access, loss, misuse, disclosure, alteration or  destruction.

10.2. Should we need to disclose your personal data to a third-party, we will ensure that said third-party offers an adequate level of security in keeping with our terms and conditions.

Please review our website regularly for any updates to the above Privacy Notice. If you would like an additional copy of this Privacy Notice, please contact us at